Do you spend too much time on your website and not enough time actually running your business?
Are you looking for a way to outsource your website maintenance so that you can focus on what matters most – growing your company, making more money, and serving customers?
To ensure the continued success of your website, we are passionate about providing ongoing support and maintenance. To keep your customers on your website and to rank highly in search engines, you need to keep your site fresh, dynamic and updated.
So, what is website support?
What is website support?
Websites are like boilers – if they are not maintained, serviced, or built properly in the first place, they will break down eventually. For your website to convert leads into customers, you will need to make it as easy as possible for your visitors to contact you, call you, or make purchases online. In the absence of an updated and properly maintained website, your web visitors will turn to your competitors.
Website support covers everything from code to imagery so you can focus on the day-to-day running of your business. It will also give you an opportunity to report problems related to your website such as:
- Errors in data or content
- Content appearing incorrectly
- Allowing user feedback
- Requests for system training
- Access issues
- System downtime
Why do you need website support?
The need for website support is largely due to the growing number of websites. The scrutiny that any company or business site goes through before it’s considered successful is much higher than in the past.
Websites are no longer static entities, but rather dynamic and ever-changing digital tools that must be kept up to date. This is where web support comes in.
Web support will allow you to free up your time so that you can focus on driving sales and improving customer service.
Your business website follows a similar design methodology as many other products. It needs maintenance in order to remain functional. To keep them functional and up-to-date, parts need to be replaced and upgraded.
It’s crucial to constantly monitor the site and the surrounding environment in order to keep up with changing requirements. It would be ridiculous to expect a car to work perfectly without any kind of work being done to it for years, and the same holds true for websites.
Support and maintenance are important because code standards and security measures undergo updates, as well as for more practical reasons like complying with search engine guidelines and maintaining accurate content.
What are the benefits of website support?
Increased traffic
When your site is error-free, fully functional, easy to use, and updated, you will find that it is much more likely to get hits. The reason for this is simple: people are less apprehensive about visiting a site if they know everything on the page works properly and there aren’t any errors or broken links.
Time-saving
Higher rankings
Improved customer service
By outsourcing website support services you are freeing up time for yourself. This gives you more time to focus on responding quickly to customer questions or issues with their orders.
What happens if you don't maintain your website?
When you’re not monitoring your site for updates and security patches, it is more likely that somebody else will find a vulnerability. Even if you do monitor your site, the issue may not be addressed in a timely manner. This can lead to somebody hacking into your site.
A website maintenance plan will not only keep your site secure from hacks and malware but can also offer brute force monitoring and a lack of downtime.
When a website isn’t maintained, it starts to act like an out-of-date windows operating system. Unless you update your operating system, your computers become extremely slow, glitchy, and sometimes stop working because Microsoft no longer supports them.
A website becomes outdated in the same way that a Windows operating system does when it gets old which leads to slow website speed, so it is imperative to regularly update its core software, themes, and plugins.
If you don’t maintain your website, this has the potential to give a bad impression. Potential customers may stop visiting your site, which will lead to fewer conversions and fewer sales.
Feel safe and secure knowing your website is secure.
Your website is a vital component of your business. We ensure that the site is performing according to expectations, that it is secure, that we have performed a website backup, and are up-to-date. Having a reliable partner is important to your business. We provide timely technical support within hours (or less) when you have questions or need assistance.
What are maintenance support services?
For many people, their business website is their main source for connecting with customers. With so much riding on this one area of your own business, it can be hard to know what you need to do when things go wrong.
Hiring professional website maintenance services means that the company will know the ins and outs of web design and website maintenance which will take some of the pressure off your shoulders by helping you keep your site running smoothly around the clock.
- Site monitoring
- Daily site checks
- Priority support time available during office hours
- Weekly Form checks including Contact forms, Bookings Forms, Ecommerce forms, Quote forms
- Monthly test of adding a product to cart and testing the payment gateway
- Advanced testing
- Tracking and implementing content management system (CMS) updates and plugins
- Finding and repairing broken links and missing image files on the site
- Testing the site on new browsers and devices (including mobile phones)
- Content management
- Page creation
- Updating content
- Designing graphics and banners
- Site recovery and backup assistance
- Setup and monitoring of a Google Analytics account and basic training
How much does web support cost?
Business Care Maintenance Package
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Security Checks
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Monthly backups
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2 hrs of content updates
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WordPress & plugin updates
Advanced Care Maintenance Package
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Includes Business Features
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Performance monitoring
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Seo Health Check
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4 hrs of content updates
Website Support & Site Health Check
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Malware analysis
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Seo health check
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4 hrs of content updates
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Performance Optimisation
Why choose us?
With over a decade of experience in website support services, we provide the best solutions to all of our clients. We provide you with professional, friendly website maintenance that is tailored to your specific needs.
Your site will be updated regularly and improved by our experts, backed up regularly, and Malware-free. We can also install security updates regularly to ensure optimal performance. We also offer a range of other services, including SEO audits and website reviews.
With our customized approach to website support, you are guaranteed the best option at a price that fits your budget. A well-performing optimised website is crucial to the success of any website.
