Website support services
Maintain your website to build your business
Do you spend too much time on your website and not enough time actually running your business?
Are you looking for a way to outsource your website maintenance so that you can focus on what matters most – growing your company, making more money, and serving customers?
To ensure the continued success of your website, we are passionate about providing ongoing support and maintenance. To keep your customers on your website and to rank highly in search engines, you need to keep your site fresh, dynamic and updated.
So, what is website support?
What is website support?
Websites are like boilers – if they are not maintained, serviced, or built properly in the first place, they will break down eventually. For your website to convert leads into customers, you will need to make it as easy as possible for your visitors to contact you, call you, or make purchases online. In the absence of an updated and properly maintained website, your web visitors will turn to your competitors.
Website support covers everything from code to imagery so you can focus on the day-to-day running of your business. It will also give you an opportunity to report problems related to your website such as:
- Errors in data or content
- Content appearing incorrectly
- Allowing user feedback
- Requests for system training
- Access issues
- System downtime
Why do you need website support?
The need for website support is largely due to the growing number of websites. The scrutiny that any company or business site goes through before it’s considered successful is much higher than in the past.
Websites are no longer static entities, but rather dynamic and ever-changing digital tools that must be kept up to date. This is where web support comes in.
Web support will allow you to free up your time so that you can focus on driving sales and improving customer service.
Your business website follows a similar design methodology as many other products. It needs maintenance in order to remain functional. To keep them functional and up-to-date, parts need to be replaced and upgraded.
It’s crucial to constantly monitor the site and the surrounding environment in order to keep up with changing requirements. It would be ridiculous to expect a car to work perfectly without any kind of work being done to it for years, and the same holds true for websites.
Support and maintenance are important because code standards and security measures undergo updates, as well as for more practical reasons like complying with search engine guidelines and maintaining accurate content.
What are the benefits of website support?
When your site is error-free, fully functional, easy to use, and updated, you will find that it is much more likely to get hits. The reason for this is simple: people are less apprehensive about visiting a site if they know everything on the page works properly and there aren’t any errors or broken links.
Improved customer service
By outsourcing website support services you are freeing up time for yourself. This gives you more time to focus on responding quickly to customer questions or issues with their orders.
What happens if you don't maintain your website?
Feel safe and secure knowing your website is secure.
Your website is a vital component of your business. We ensure that the site is performing according to expectations, that it is secure, that we have performed a website backup, and are up-to-date. Having a reliable partner is important to your business. We provide timely technical support within hours (or less) when you have questions or need assistance.
What are maintenance support services?
For many people, their business website is their main source for connecting with customers. With so much riding on this one area of your own business, it can be hard to know what you need to do when things go wrong.
Hiring professional website maintenance services means that the company will know the ins and outs of web design and website maintenance which will take some of the pressure off your shoulders by helping you keep your site running smoothly around the clock.
- Site monitoring
- Daily site checks
- Priority support time available during office hours
- Weekly Form checks including Contact forms, Bookings Forms, Ecommerce forms, Quote forms
- Monthly test of adding a product to cart and testing the payment gateway
- Advanced testing
- Tracking and implementing content management system (CMS) updates and plugins
- Finding and repairing broken links and missing image files on the site
- Testing the site on new browsers and devices (including mobile phones)
- Content management
- Page creation
- Updating content
- Designing graphics and banners
- Site recovery and backup assistance
- Setup and monitoring of a Google Analytics account and basic training
How much does web support cost?
Business Care Maintenance Package
2 hrs of content updates
WordPress & plugin updates
Advanced Care Maintenance Package
Includes Business Features
Seo Health Check
4 hrs of content updates
Website Support & Site Health Check
Seo health check
4 hrs of content updates
Why choose us?
With over a decade of experience in website support services, we provide the best solutions to all of our clients. We provide you with professional, friendly website maintenance that is tailored to your specific needs.
Your site will be updated regularly and improved by our experts, backed up regularly, and Malware-free. We can also install security updates regularly to ensure optimal performance. We also offer a range of other services, including SEO audits and website reviews.
With our customized approach to website support, you are guaranteed the best option at a price that fits your budget. A well-performing optimised website is crucial to the success of any website.